A new way of listening and working together begins by experiencing what is possible—and what your people and networks are capable of achieving.
That is why we offer a clear five-step path. It enables your organisation to get to know our platform, conduct a carefully facilitated dialogue and gradually build a sustainable way of listening, learning and organising.
Step 1. Introduction and platform demonstration — free of charge
We start with a demonstration of how our platform works and what a structured dialogue can achieve. We preferably do this at your premises, although an online session is also possible.
You will discover, among other things:
- The difference between designing closed and open questions.
- Why participants, consultants and leaders find dialogue engaging.
- What happens to people—and their capacity to learn—when they are involved in dialogue.
- How participants are guided through different rounds.
- The importance of privacy and actively engaging everyone involved.
- The added value of two dialogue rounds compared with a conventional survey or poll.
- How dialogue can support decision-making, change and participation.
The demonstration provides a concrete understanding of the platform’s possibilities and helps determine where and how it can add value within your organisation. Beforehand, we will explore why you are interested at this particular moment, what prompted that interest and what you want to achieve.
Your investment
- Bringing together the people who should attend.
- Sharing in advance what your interest is, why this is relevant now and what you want to achieve.
Step 2. A facilitated pilot dialogue — free of charge
After the demonstration, we conduct a small-scale but professionally organised pilot. This is not a casual test, but a facilitated experience in which participants are actively guided through the dialogue. The pilot can include up to 100 participants and is offered free of charge through our free account.
We recommend conducting the pilot jointly with someone from your team and someone from ours. Together, we design the texts and communications and consult with your privacy officer and ours about what is appropriate or necessary when processing personal data.
At this stage, it is usually advisable to work without email addresses. This may mean that a data-processing agreement is not yet required. Nevertheless, it is useful to review the agreement in advance so that both parties understand its terms and can approve it when the need arises.
In addition to what you learned during the demonstration, you will discover:
- How varied participants’ responses are and what determines the quality of their contributions.
- How participants experience and value both the initial round and the dialogue round.
- How you experience the platform’s functionality and ease of use.
A pilot works best when it is short, clear and well prepared. Its purpose is to learn how the functionalities you need most work in practice—or to focus exclusively on those functionalities.
Your investment
- Putting your privacy officer in contact with ours. In most cases, a data-processing agreement is not yet required.
- Agreeing on the topic and reviewing—and contributing to—the design of the questions.
For more information, read “How to make the pilot successful”
Step 3. A serious, paid dialogue
Once the pilot has generated sufficient confidence and insight, and participants have indicated that they value the experience, the next step is a fully-fledged dialogue around a concrete topic.
For example:
- A change initiative.
- A strategic decision.
- A challenge related to workload or collaboration.
- The development of a vision or policy.
- Any other issue that requires multiple perspectives.
This is no longer a pilot but a paid engagement. The outcomes are used to understand what is happening in the organisation and to involve participants visibly and meaningfully in the issue at hand.
Together, we determine:
- Who will be invited.
- What the purpose of the dialogue is.
- Which questions will be asked.
- How long the dialogue will remain open.
- How the results will be analysed and interpreted.
- How the outcomes will be shared with participants and decision-makers.
Your investment
- Ensuring that your privacy officer is in contact with ours. In most cases, a data-processing agreement is still not required. If it is, both parties will sign it.
- Paying a fee for the value we provide.
- Agreeing on the topic and contributing to the design of the questions and communications.
Step 4. Sustainable collaboration through a subscription
After a successful first dialogue, you can make dialogue a structural part of how your organisation listens, learns and makes decisions.
With a subscription, you can use the platform at different moments and for different types of issues. Dialogue becomes not a one-off activity, but a recurring organisational capability.
A sustainable collaboration may include:
- Regular dialogues with employees.
- Participation in specific change initiatives.
- Dialogues with customers, residents, patients or other stakeholders.
- Support for leadership and organisational development.
- Assistance with formulating questions and interpreting the results.
Your investment
- Signing a data-processing agreement at this stage.
- Paying a fee for the value we provide.
- Agreeing on our role in training users, keeping them informed and supporting individual users and their dialogues.
- Ensuring that your organisation—including its leaders—actively supports the use of this approach.
- Considering whether the data should be connected to other dashboards or combined with other data sources.
- Making use of our masterclasses and workshops, for which we offer a discount.
Step 5. Expanding within or beyond the organisation
Once the approach has proven its value, you can expand its use. You determine the pace, while we provide critical advice based on our expertise.
Within the organisation, dialogue can be extended to:
- Other departments or locations.
- Management and leadership teams.
- Works councils and other participation bodies.
- HR, communications or quality development.
- Multiple themes and change programmes.
Beyond the organisation, dialogue can be used with:
- Customers or clients.
- Residents or members.
- Collaboration partners.
- Patients and their relatives or carers.
- Suppliers or partners within the value chain.
- Wider societal stakeholders.
In this way, an initial application can grow into a broader approach for gathering perspectives, making differences discussable and involving people purposefully in development and decision-making.
Your investment
In addition to the previous step:
- Paying a fee for our services; various discounts may apply.
- Replacing more surveys and meeting time with a smarter, more collaborative way of thinking and working.
- Communicating internally to recruit and appoint users.
- Actively involving external groups in dialogues.
- Considering whether the data should be connected to other dashboards or combined with other data sources.
